Baggage Team Leader

Job Description

You will be allocating equipment and build up customer airlines baggage requirements in accordance with instructions from Load Control, QAS SOP and published customer airline procedures.
Efficiently deliver customer airlines baggage for departure flights adhering to Safety, Security and on time as per agreed Service Level Agreement (SLA).
Communicate effectively about load plan and required number of ULD for Other Airline (OAL) flights with Load Control/CLC and update if any shortfall or excess units or changes are in plan.
Ensure QAS/QR and OAL SOPs are followed for baggage handling for both arrival and departure activities to achieve KPIs and avoid delays and mishandlings.
Report any discrepancy to supervisor immediately for proper escalation and action to avoid its reoccurrence in future.
Complete the baggage checklist with all relevant details for every departure flight to ensure that all required SOPs of handling departure flights are complete which will in turn help to avoid any possible discrepancies or errors.
Coordinate with Baggage Control Room Supervisor to clear EBS bags on time, MUF opening times and any changes in belt allocation or flight open timings.
Responsible for overall transfer Infeed to make sure inbound baggage are offloaded according to the precision time schedule.
Ensure a safe and secure build up and transfer of the specified baggage from the various baggage facilities to the aircraft side whereby the service levels are maintained as per the SLA / SOP.
You will be allocating equipment and build up customer airlines baggage requirements in accordance with instructions from Load Control, QAS SOP and published customer airline procedures.
Efficiently deliver customer airlines baggage for departure flights adhering to Safety, Security and on time as per agreed Service Level Agreement (SLA).
Communicate effectively about load plan and required number of ULD for Other Airline (OAL) flights with Load Control/CLC and update if any shortfall or excess units or changes are in plan.
Ensure QAS/QR and OAL SOPs are followed for baggage handling for both arrival and departure activities to achieve KPIs and avoid delays and mishandlings.
Report any discrepancy to supervisor immediately for proper escalation and action to avoid its reoccurrence in future.
Complete the baggage checklist with all relevant details for every departure flight to ensure that all required SOPs of handling departure flights are complete which will in turn help to avoid any possible discrepancies or errors.
Coordinate with Baggage Control Room Supervisor to clear EBS bags on time, MUF opening times and any changes in belt allocation or flight open timings.
Responsible for overall transfer Infeed to make sure inbound baggage are offloaded according to the precision time schedule.
Ensure a safe and secure build up and transfer of the specified baggage from the various baggage facilities to the aircraft side whereby the service levels are maintained as per the SLA / SOP.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you:
An ideal candidate will have a minimum of High School Qualification (e.g. O level, Year 10, min compulsory education) and 4 years of job-related experience OR Vocational/Diploma and 3 years of job-related experience
Able to effectively and politely communicate with staff and clients.
Fully conversant with all office applications on the PC.
Good written and spoken English skills.
Acceptable airline Ramp Handling/Load Processing training.
Ability to interpret, and apply all relevant SITA messages.
Ability to lead, direct, and motivate all reporting staff.
Preferred - Minimum 05 years’ of experience in the airline industry of which 02 years should be in Baggage Operations as a Lead Agent or Junior Team Leader / Advanced course in Baggage Handling and advanced Supervisory skills course / Driving license