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Customer Service Assistant - EXR | IKEA |Doha, Qatar (98581)

Customer Service

2 to 3 Years

Doha, Qatar

August 15 2021

Company : Al-Futtaim

Employment Type : Full time

Company Details : As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.
Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

For a career with the Al-Futtaim Group please go to our careers site at www.afuturewithus.com

Job Description

Customers
To ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
To be able to use their judgment to handle specific problems with common sense, thereby ensuring a satisfied customer who will come back. Thus, by providing excellent customer service the JH guides his team in using the opportunity to regain potentially lost customers.
Handle customer in positive and fair manner as they have an important role in regaining potentially lost customers.

Operational
To be responsible in handling returns and exchange issues. Based on his/her judgment, experience and authority given by the management the JH may make exceptions with the purpose of retaining a customer or redressed of genuine grievance.
To be involved in the training and development and looks after all aspects that affects their day to day performance and is responsible for their annual appraisal.
To use the information from Returns& Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem

Financial
Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk. The data is used to reconciling with the cash till as well as the accounts for the period of the report. The data is also important for analysing trends on sales and profitability and performance of the store.
 

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