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Customer Service Assistant - KAD | IKEA |

Customer Service

3 to 4 Years

Doha, Qatar

December 08 2021

Company : Al-Futtaim Group

Employment Type : Full time

Company Details : As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.
Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

Job Description

Job Purpose

To ensure Customer expectation from their visit to IKEA is met or exceeded by effectively carrying out day to day jobs to meet service standards, to generate repeat visits and profit to the business

Operational
Help and assist the Kitchen Driver Assembler load and offload the kitchen furniture to the customer’s place
Help and assist the kitchen Driver Assembler in assembling and installing the kitchen furniture
Assembly and installation of kitchen furniture in accordance with product assembly instruction and kitchen's design.

Customers
Collect and ensure complete inventory of tools before leaving the customer’s place
Collect and remove all empty cartons and other waste materials from the customer’s place, placing them inside the trucks cabin
Remove all waste materials from the truck’s cabin and throw only in the designated IKEA waste skips
Delivering and uploading the furniture to the customer's residence in timely and efficient manner.
Providing good customer service.

Minimum Experience
3 – 4 years
Knowledge of retail operations

Job-Specific Skills
Furniture assembly skills
Good English communication skills
Knowledge of Arabic an advantage
Comfort with physical work.
 

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