IT Specialist

Job Description

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Monitoring hardware, server, software, and system performance metrics.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Maintaining databases and ensuring system security.
• Test, evaluate, and make decisions about new technology for the business.
• Keeping track of technological advancements and trends in IT support.
Requirements
• BSc in Computer Science/Engineering, Electrical/Electronic Engineering or Minimum of 3 years’ related experience
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
• Working knowledge and expertise with a variety of software, hardware, networks, servers, and applications.
• Analytical skills to study problems and records and identify solutions.
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair, and troubleshooting.
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
• Good interpersonal skills, should be able to interact with all staff across all level and cadre
• Willingness to solve complicated problems and see projects through to completion.
• Creative, open to new ideas and ability to multi-task effectively
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Ability to manage time and effectively prioritize numerous projects at one time.