Medical Records Clerk

Job Description

Medical Records Clerks serve in a clinical facility handling patients’ files and making sure their information is accurate and stored properly to be able to enhance patient experience and also support the smooth operations of the clinic. They’re typically responsible for collecting patients’ personal information, like their medical history and demographics. As well as being able to compile reports and statistics based on information gained.
Medical Records Clerks must also have advanced understanding of the clinic policies and procedures as well as Dubai Health Authority to properly keep accurate records. They must also make sure patients’ paperwork, reports and charts are all completed correctly and efficiently. When they have all of the appropriate documents and forms gathered, they’ll provide these to Guest executive team, Nurses, Doctors and senior management.

Responsibilities
Gather patient demographic and personal information to keep accurate reports
Maintain quality and accurate records by following clinic procedures.
Input data into CRM software
Submit Statistics to DSC
Compile monthly reports for New patients, internal referrals and recalls
Confirm appointments via WhatsApp/messaging
Email reminders/email blasts
Main point of contact in the email inboxes, helping book appointments, or forwarding emails and following up with those necessary.
Respond to WhatsApp queries on the website
Support Treatment coordinator and doctors in sending Medical reports and insurance claim forms to the patient
Issue medical files to persons and agencies according to laws and regulations.
Help with departmental audits e.g. DHA compliance.
Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner. E.g. Preparing insurance paperwork, referrals entered on system, details accurate.
Make sure all medical records are protected and kept confidential.
File all patients' medical records and information.
Supporting procurement team, by receiving and document deliveries.
Coordinating with procurement team
Liaise with finance dept. to keep up with inventory levels
Verifying LPO’s against invoices
Support with Cashier position if needed.
Supply the nursing department with the appropriate documents and forms.
Completes clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.
Requirements
Healthcare experience is preferred
Available immediately
Experience with excel and computers

What DRA will provide:
Working hours is 5 days per week (45 hours per week)
Salary is from 5,000AED based on experience
Annual flight ticket home
Health insurance, visa and work permit
30 calendar days annual leave
An environment to grow and develop,