Member Services Coordinator

Job Description

As Member Services Coordinator, you will provide support to all staff regarding Privilege Club members. You will be responsible for ensuring and supporting the delivery of customer service to FFP customers, maintaining the highest standards and increasing members’ satisfaction by working closely with FFP specialist at outstations. You will act as a link between Qatar Airways an Privilege Club to ensure all policies, procedures, training and skills are implemented and adhered to and handles issues that arise which affect Privilege Club members. Also you will provide support to the Senior Member Services Officer and to ensure that all relevant departments who interact with FP have the policies, procedures, awareness, training and skills to deliver the relevant FFP proposition. You are responsible to provide Privilege Club Product Awareness training to Qatar Airways Customer Service staff and other relevant departments of the Airline.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications
Relevant Tertiary, Trade or Vocational Qualification or Diploma or equivalent
Minimum 4 years of jo-related experience
Customer Service Excellence
Amadeus and FFP systems experience
Strong communication skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.