Patient Coordinator | Maison Lutetia Clinic |

Job Description

Job Purpose

The Client Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

Key Accountabilities

Customer Service
Greet clients and create a warm and welcoming environment
Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
Manage all incoming clients and phone calls in a professional manner
Ensure the highest level of customer service is provided at all times
Introduce clients to the treating specialist at the time of their appointment
Ensure the clinic is neat and tidy at all times
Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties
Manage all incoming phone calls in a professional manner
Schedule all client consultations and appointments
Manage the daily schedule of the clinic and all bookings
Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
Ensure all paperwork is prepared, recorded and filled accordingly
Perform any adhoc duties as required to assist in the daily clinic operation
Ensure all client information is kept confidential and any sensitive information is protected at all times

Qualifications, Experience, & Skills

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience
5+ years working in a role with a high level of customer service experience essential
Experience working in a fast paced environment
Previous administration experience desirable

Job-Specific Skills
Knowledge of administration
Proficiency in scheduling and organizing calendars for multiple people
Ability to handle multiple tasks and prioritize workload
Strong ability to build relationships with all stakeholders
Excellent customer service skills

Behavioural Competencies
Excellent communication and interpersonal skills
Highly organized with attention to detail
Strong planning and time management skills
Flexible with working hours
Team player

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.