Quality Assurance Coordinator

Job Description

The Quality Assurance (QA) coordinator/Consultant role involves management and timely and accurate communication of local and global quality systems and policies to internal and external stakeholders of McDonald’s. The individual in this role will provide a support function to ensure food safety and quality standards are effectively communicated and achieved across the system.

To be the first point of contact for all restaurants on all product quality issues.
Assist in product-related investigations as a result of consumer and/or internal feedback. May include complaint   management, product troubleshooting and food safety communications.
Establish and maintain food safety     systems for product and restaurant food handling.
Provides local and Global feedback on systems enhancements and will be required to communicate with teams from other countries to ensure effectiveness of systems
 Analyses, investigates and seeks best practices to drive continuous improvement in Quality Management systems
Will develop and maintain strong working knowledge of the Nutrition database to ensure regulatory requirements of consumer information is maintained.
Monitors suppliers performance and generates reports to highlight opportunities and ensure suppliers consistently comply with McDonald’s product specifications
Work closely with the product development team to manage tasks and scheduling for product presentation and validation requirements.
Facilitate sensory product sessions with local and Global product suppliers.

Skills
A clear, confident and concise communicator
Well-organised, demonstrated project management skills; able to set and work to tight deadlines
Self-motivated and proactive, takes the initiative to pre-empt opportunities
Strong in attention to detail & customer focus
Proficient in MS Office
Committed to principles of food safety and driven to uphold these principles
Certification in ISO/HACCP preferred