Sales and Marketing Coordinator

Job Description

 
Based out of Dubai and supporting customers across the UAE
Support end user inquiries, provide effective and responsive service and drive customer service excellence
Utilizing all of the key sales, marketing and other resources as a means to establish the best overall brand experience for all stake holders; internal, external, B2B and B2C.
    
You day to day in this role will involve:
 
Responding promptly to customer inquiries.
Customer Relationship Management: Communicate with all inbound end user inquiries via phone, email, chat, and social media
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Ensuring delivery timelines are met.
Conducting regular Competitor analysis, as a means to integrate best practices and drive new business opportunities.

 We want to hear from you if you possess:
 
Passionate about food and the foodservice experience
At least 1 year of previous experience in online B2C e-retail/ecommerce
Can-Do Attitude, willingness to learn and try new things
Excellent written and verbal communication skills
Exceptional attention to detail.
Ability to work under pressure and to meet set deadlines.
Proficiency in Microsoft Office Suite: Excel, Word, Outlook

We offer competitive market salary, return flights home for yourself after 12 months with us and excellent private health cover.