Telephone Operator

Job Description

As a Telephone Operator you will accept, deliver and respond to guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services and the local vicinity to quickly respond to the customer.
Achieve positive outcomes from guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Comply with brand standards
Assist other departments as necessary