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UAE National Receptionist | Automall | Dubai

Communication Skills

3 to 5 Years

Dubai - United Arab Emirates

August 12 2021

Company : Al-Futtaim

Employment Type : Full time

Company Details : As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.
Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

Job Description

Job Description
Handling all incoming telephone communications, using systems provided to log reasons for call or visit and forwarding to relevant team members, subject to availability
Providing excellent and a delightful customer experience as per company policy and procedures
Providing excellent and a delightful customer experience as per company policy and procedures
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
Logging calls (including time, date and caller details)
Maintaining an up to date knowledge of personnel and procedures
Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Qualifications, Experience & Skills

Minimum Qualifications and Knowledge: High school and above

Minimum Experience: 1 year of experience as a Receptionist.

Job-Specific Skills
Fair English communication skills
Excellent telephone manners
Proactive, hardworking, motivated approach
An understanding of IT systems would be advantageous
Arabic is an added advantage.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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